The study aimed to identify the effect of
return-on-investment evaluation for Fintech Training on job performance
conducted by a case study on Islamic banks in Palestine, to achieve the
objectives of the study, the researcher used the questionnaire as a main tool
to collect data, and the descriptive and analytical approach to conducting the
study. The study population consisted of (658) employees working at Islamic
banks in Palestine. The researcher used the stratified random sample method and
the multiple regression method to measure the effect. The study tool was
distributed on the sample (243). Further interviews were conducted with
high level management.
The results of the study showed that there is an
exploitation of the Islamic banks in Palestine's resources in Fintech Training
and qualifying employees through holding specialized programs and courses
implemented by the specialized authorities at the Islamic banks in Palestine,
with an average direct relationship between the evaluation of the return on
investment in Fintech Training and job performance in the Islamic banks in
Palestine.
Fintech Training also contributes to the
acquisition of new skills by the employees and the increase in knowledge
outcomes of the employees that qualify them in the job they work for.
The study recommended the necessity of working
on holding more Fintech Training programs that are suitable for the employee's
time frame to facilitate their enrollment, The banking sector should pay more
attention for training and they should design clear strategies to support the
training process. The banking sector should vary the training methods since
they only include lectures and job rotations; there is a need to indulge more
practical methods like discussions, case studies, conferences and so on. Such
modern methods have a big effect on the employees’ performance.
The banking sector should consider training as a
priority within their strategic plans.
The banking sector should benefit from the
scientific qualifications and previous experiences of managers through applying
clear strategies for them to provide training for the bank units and selecting
work-related programs to develop their skills and solve problems facing them
during work while developing these programs to enhance the culture of knowledge
exchange between workers at the same job level.
Also, the study recommended adopting accountability policies for employees with
low job performance and setting standards that motivate them.
